Terms of Service

Buying tickets

Prices and availability are shown at the time you’re browsing and can change up until your payment is confirmed. Adding tickets to your cart does not reserve them — they’re held only for the few minutes it takes you to complete checkout, and that hold can expire if payment isn’t completed in time.

Payment is processed securely by Stripe. We don’t receive or store your full card details. Some promo codes may apply a discount, subject to that code’s own validity period and usage limit.

Your tickets

Each ticket is delivered by email as its own QR code and is valid for one entry only. Please keep your QR codes private — whoever presents a valid, unscanned code first will be admitted. Tickets are not transferable through this platform; if you can no longer attend, see Cancellations below.

Cancellations and refunds

If your order still has tickets that haven’t been scanned at the door, it can be cancelled and refunded back to your original payment method. A ticket that’s already been checked in is not refundable, even if the rest of the order is. Refunds are handled by event organisers on a case-by-case basis — contact us with your order reference to request one.

Account

Creating an account is optional and only ever happens as part of checkout. If you do, you can sign in later to see your past bookings. You’re responsible for keeping your password secure.

Changes to these terms

We may update these terms from time to time. The version shown here is the one that applies to any order placed after it was last updated.